FAQs and Answers
FAQs — Edible Final Touch
Have a question about edible prints, cake toppers, drink toppers, shipping, or custom orders? Contact us here.
💡 Tip: For the sharpest print quality, upload a clear, high-resolution file. Around 300 DPI is best.
🚚 Shipping note: We ship across Canada and worldwide. Please include your event date or due date whenever possible.
General
What is Edible Final Touch?▾
Edible Final Touch specializes in edible printed images for cakes, cookies, cupcakes, chocolate treats, and drink toppers.
Where are you located?▾
We are based in Hamilton, Ontario, Canada, and we ship across Canada and worldwide.
Do you have a physical store?▾
We operate online. Local pickup is available by appointment only in Hamilton, Ontario.
Do you have customer reviews?▾
Yes. You can find reviews on our website, Google, and our social media pages.
How do I contact customer support?▾
You can contact us through our website contact form, email, or social media.
Do you have seasonal designs?▾
Yes. We offer seasonal and holiday designs for occasions like Christmas, Halloween, Valentine’s Day, Eid, birthdays, graduations, and more.
Where can I find promotions or new product updates?▾
Follow us on Instagram, Facebook, and our website for new products, seasonal launches, and promotions.
Orders & Payment
How do I place an order?▾
Upload your image on our website, choose the size and quantity, and complete checkout.
Can I place an order over the phone?▾
All orders must be placed through our website to help avoid errors and keep everything accurate.
Can I make changes to my order after placing it?▾
Yes, usually within 24 hours of placing the order. Once production has started, changes may no longer be possible.
What payment methods do you accept?▾
We accept major credit cards, PayPal, Apple Pay, Google Pay, and e-transfer where available.
Do you offer wholesale or bulk pricing?▾
Yes. We offer bulk pricing for bakeries, cafés, event planners, corporate orders, and other businesses. Please contact us for a custom quote.
Do you have a loyalty or subscription program?▾
Not at the moment, but we may introduce one in the future.
Can I get a digital preview before printing?▾
Yes. A preview or mockup can be provided for many custom orders upon request.
Shipping & Delivery
How long does it take to process an order?▾
Most orders are processed within 1–3 business days before shipping, depending on order size and current production volume.
Do you offer same-day shipping?▾
Same-day shipping is not guaranteed, but rush orders may be available for an additional fee depending on timing and workload.
Which shipping carriers do you use?▾
Shipping methods may vary by destination and order type. Available carriers can include Canada Post, DHL, Purolator, UPS, and others when offered at checkout.
Do you provide tracking information?▾
Yes, tracking is provided for tracked shipping methods.
Do you ship internationally?▾
Yes, we offer international shipping to many countries.
Can I pick up my order?▾
Yes. Pickup is available by appointment only in Hamilton, Ontario.
What should I do if my package arrives damaged?▾
Please take photos right away, keep all packaging, and contact the carrier as soon as possible to open a claim. You can also contact us so we can review the situation with you.
Product Info
Are your edible prints safe to eat?▾
Yes. Our edible print products are made for food decoration use.
Do edible prints have a taste?▾
Wafer paper is generally very mild and close to tasteless. Icing sheets and ultra-thin sugar sheets usually have a light sweet vanilla taste.
How long do edible prints last?▾
When stored properly in a cool, dry place and kept sealed, edible prints can last for months. Always follow the best-before date on the package.
How should I store edible prints?▾
Store them sealed in a cool, dry place away from heat, sunlight, and moisture. Avoid the refrigerator unless a specific product says otherwise.
Can I refrigerate edible prints?▾
In general, refrigeration is not recommended because moisture can affect the print and the sheet texture.
What’s the difference between icing sheets and wafer paper?▾
Icing sheets are smoother, more flexible, and usually give more vibrant color. Wafer paper is lighter, a bit more textured, and often used for lightweight decorations and certain topper styles.
Do you offer clear or see-through edible sheets?▾
Yes. We offer premium clear edible options for selected uses, including drink toppers.
Can I use edible prints on buttercream cakes?▾
Yes. Edible prints can be applied to buttercream, fondant, ganache, and some chocolate surfaces.
Can I use edible prints for coffee, beer, or cocktails?▾
Yes. We offer edible drink toppers for beverages like coffee, cocktails, beer, and more.
Will the edible print melt or fade?▾
It should stay intact when used properly, but too much moisture or humidity can affect the print over time.
Do you print white ink?▾
No. Edible printers typically do not print white ink. White areas usually come from the edible sheet itself.
Customization & Design
Can I send my own design?▾
Yes. You can upload your own logo, photo, or artwork and we can print it for you.
What file formats do you accept?▾
We accept many common file types, including PNG, JPG, PDF, SVG, AI, PSD, and other standard image or design formats.
What is the best resolution for my file?▾
For the best print quality, 300 DPI is recommended whenever possible.
Can you edit my design before printing?▾
Yes. Basic edits may be possible. More advanced services such as background removal, layout changes, text styling, or custom design work may require an added design fee.
Do you match exact colors?▾
We do our best, but edible inks can look different from on-screen colors. Screens, lighting, and edible materials can all affect how colors appear.
Can I add text to my edible print?▾
Yes. You can request names, dates, short messages, or other text to be added to many designs.
Can you make custom shapes and sizes?▾
Yes. We offer custom sizes and custom-cut shapes for many edible print products.
Care & Application
How do I apply edible prints to cakes or cookies?▾
For buttercream or ganache, place the edible print gently on the surface and smooth outward. For fondant, use a tiny amount of water or edible glue if needed.
Can I use edible prints on chocolate?▾
Yes. A very thin layer of melted chocolate or edible glue can help with application, depending on the item.
How do I prevent bubbles when applying edible prints?▾
Apply the sheet gently and smooth from the center outward using dry, clean hands or a soft smoother.
How far in advance should I apply the edible print?▾
A few hours before serving often works well, though timing can vary depending on icing type, humidity, and storage conditions.
Will my edible drink topper dissolve in the drink?▾
Drink toppers are made to float for a short time before gradually softening or dissolving, depending on the beverage.
Bulk & Business
Do you offer bulk orders for events?▾
Yes. We can produce larger quantities for weddings, birthdays, brand launches, conferences, corporate gifts, cafés, and bakeries.
Can I become a reseller of your products?▾
Yes. We welcome reseller inquiries. Please contact us for details.
Do you offer dropshipping?▾
Yes. We offer dropshipping options for selected business partners.
Do you offer edible branding for businesses?▾
Yes. We print logos, brand artwork, and event graphics for corporate and promotional use.
Do you offer influencer or collaboration opportunities?▾
Yes. If you’re interested in collaborating, please reach out with your details and social media links.
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