FAQs and Answers
General Questions
1. What is Edible Final Touch?
Edible Final Touch specializes in high-quality edible printed images for cakes, cookies, cupcakes, and drink toppers.
2. Where are you located?
We are based in Hamilton, Ontario, Canada, and we ship worldwide.
3. Do you have a physical store?
No, we operate online only, but local pickup is available by appointment only in Hamilton, Ontario.
4. Do you have customer reviews?
Yes! You can read customer reviews on our website, Google, and social media.
5. How do I contact customer support?
You can reach us via email, phone, or our website’s contact form.
Orders & Payment
6. How do I place an order?
Simply upload your image on our website, choose the size and quantity, and proceed to checkout.
7. Can I make changes to my order after placing it?
Yes, but only within 24 hours of placing your order. Once production starts, changes cannot be made.
8. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, e-transfers, and Amex (American Express).
9. Do you offer wholesale pricing?
Yes! We offer bulk pricing for bakeries, cafes, event planners, and businesses.
10. Do you have a subscription or loyalty program?
Not yet, but we are working on a loyalty rewards program!
11. Can I place an order over the phone?
No, all orders must be placed through our website to ensure accuracy.
Shipping & Delivery
12. How long does it take to process an order?
Orders typically take 1-3 business days to process before shipping.
13. Do you offer same-day shipping?
No, but we offer rush orders upon request for an additional fee.
14. What shipping carriers do you use?
We ship with DHL, Purolator, and Canada Post.
15. Do you provide tracking information?
Yes! You’ll receive a tracking number once your order is shipped.
16. What should I do if my package arrives damaged?
If your order arrives damaged, you need to contact the carrier company or file a claim on their website.
17. Do you ship internationally?
Yes! We offer worldwide shipping.
18. Can I pick up my order?
Yes, but pickup is by appointment only in Hamilton, Ontario.
Product Information
19. Are your edible prints safe to eat?
Yes! All our products are FDA-approved, gluten-free, and 100% edible.
20. Do edible prints have a taste?
• Wafer paper is tasteless and odorless.
• Icing sheets and ultra-thin sugar sheets have a vanilla and sugary taste.
21. How long do edible prints last?
They last up to 6 months when stored properly.
22. How should I store my edible prints?
Store them in a cool, dry place, sealed in an airtight container. Avoid exposure to moisture and heat.
23. Can I refrigerate edible prints?
No, refrigeration may cause moisture damage to the prints.
24. What’s the difference between icing sheets and wafer paper?
• Icing sheets are smooth, flexible, and offer vibrant colors.
• Wafer paper is thinner and more textured, ideal for light decorations.
25. Do you offer clear or see-through edible sheets?
Yes! We provide high-end clear edible sheets.
26. Can I use edible prints on buttercream cakes?
Yes! They adhere well to buttercream, fondant, and chocolate.
27. Can I use edible prints for coffee or cocktails?
Yes! We offer drink toppers for coffee, beer, and cocktails.
28. Will the edible print melt or fade?
No, but exposure to excessive moisture may cause fading.
Customization & Design
29. Can I send my own design?
Absolutely! You can upload your image, and we’ll print it for you.
30. What file formats do you accept?
We accept most file formats, including:
• PNG, JPG, SVG, PDF, AI, PSD, DOC, Pages, and HEIF/HEVC.
31. Can you edit my design before printing?
Yes, we offer basic editing and color adjustments if needed.
32. What’s the best resolution for my image?
300 DPI is recommended for the best print quality.
33. Do you match exact colors?
We try our best, but edible inks may slightly differ from screen colors.
34. Do you print white ink?
No, edible printers cannot print white ink, but we can adjust designs for a similar effect.
35. Can I add text to my edible print?
Yes! Just let us know what text you’d like to add.
36. Can you make custom shapes and sizes?
Yes! We can cut any shape or size you need.
37. Can I get a digital preview before printing?
Yes! We can send a mockup upon request.
Bulk & Business Orders
38. Do you offer bulk orders for events?
Yes! We provide large orders for weddings, birthdays, and corporate events.
39. Can I become a reseller of your products?
Yes! Contact us for reseller opportunities.
40. Do you offer dropshipping?
Yes! We offer dropshipping services for edible prints.
41. Do you offer edible branding for businesses?
Yes! We print logos and brand designs for corporate branding.
Care & Application
42. How do I store edible prints?
Store them in a cool, dry, airtight container, away from moisture.
43. How do I apply edible prints to cakes or cookies?
• For buttercream cakes, apply directly onto the surface.
• For fondant, use a tiny amount of water or edible glue.
44. Can I use edible prints on chocolate?
Yes! Apply them using a thin layer of melted chocolate or edible glue.
45. How do I prevent bubbles when applying edible prints?
Gently smooth the sheet from the center outward to avoid air pockets.
46. How far in advance should I apply the edible print?
Apply it a few hours before serving for best results.
47. Will my edible print dissolve in my drink?
Drink toppers will float on coffee, beer, or cocktails for a few minutes before dissolving.
Miscellaneous Questions
48. Do you offer influencer collaborations?
Yes! If you’re interested in promoting our products, let’s talk!
49. Do you have seasonal designs?
Yes! We offer Christmas, Halloween, Valentine’s Day, and other seasonal designs.
50. Where can I find special promotions or discounts?
Follow us on Instagram, Facebook, and our website for updates!
