FAQs and Answers
FAQ — Edible Final Touch
Can’t find what you need? Contact us — we’re happy to help.
💡 Pro Tip: Upload clear, high-resolution images (300 DPI) for the sharpest, most vibrant prints.
🚚 Shipping note: We ship across Canada & worldwide. Please include your due date at checkout so we can deliver on time.
General
What is Edible Final Touch?▾
We specialize in high-quality edible printed images for cakes, cookies, cupcakes, and drink toppers—made fresh in Hamilton, Ontario, and shipped worldwide.
Where are you located?▾
Hamilton, Ontario, Canada. Local pickup is available by appointment only.
Do you have reviews?▾
Yes—check our product reviews and social channels. We love sharing customer photos!
Orders & Payment
How do I place an order?▾
Upload your image, choose size & quantity, and checkout. We’ll email a preview for approval before printing.
Can I change my order?▾
Changes are possible within 24 hours of ordering. Once production starts, edits aren’t guaranteed.
What payment methods do you accept?▾
Visa, Mastercard, Amex, Apple Pay, PayPal, and e-transfer.
Do you offer wholesale or bulk pricing?▾
Yes—perfect for bakeries, cafés, caterers, and event planners. Contact us for a quote.
Shipping & Delivery
How fast do you process orders?▾
Usually 1–3 business days before shipping. Orders in by 12pm EST are more likely to ship the same day.
Which carriers do you use?▾
UPS, FedEx, DHL, Purolator, and Canada Post (service availability may vary). Tracking is provided for most methods except some economy options.
Can I pick up locally?▾
Yes—by appointment only in Hamilton, Ontario.
My package arrived damaged—what should I do?▾
Please take photos right away and file a claim with the carrier. Then contact us and we’ll do our best to assist.
Product Info
Are your edible prints safe?▾
Yes—printed with food-safe, gluten-free materials. (Note: edible printers don’t print white ink.)
Do they have a taste?▾
Wafer & clear sheets: neutral/tasteless. Icing & ultra-thin sugar sheets: light vanilla-sugar taste.
How long do they last and how do I store them?▾
Up to 12 months when kept sealed in a cool, dry place (no fridge). Use by the best-before date on the package.
Icing sheets vs. wafer paper — what’s the difference?▾
Icing sheets: smooth & vibrant. Wafer paper: thinner, slightly textured—great for lightweight decorations.
Do you offer clear see-through drink toppers?▾
Yes—premium clear toppers for coffees, cocktails and more.
Customization & Design
What files can I upload?▾
PNG, JPG, PDF, SVG, AI, PSD and more. We recommend 300 DPI for best results.
Can you help with editing or layout?▾
Yes—basic tweaks are included. For background removal, text design, themed layouts and other specific requests, extra charges apply. Email us and we’ll help with your project.
How do I apply prints?▾
Apply to buttercream, ganache or chocolate. For fondant, use a tiny amount of water or edible glue. Smooth from the center out to avoid bubbles.
Bulk & Business
Do you do bulk, reseller or dropship orders?▾
Yes—great for weddings, events and branded activations. We also offer dropshipping and reseller options. Contact us for pricing.
